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All change: Dransfields helps our customers get ready for new notes and coins

Wednesday, 31 May 2017

We’ve been hard at work over the last few months preparing for the introduction of the new £1 coin and new banknotes to ensure the changes needed run smoothly for our customers.

Thanks to our detailed strategic planning, we were ready when the new £5 note was introduced in September last year. All note acceptors in Dransfields gaming machines had either been upgraded on site or replaced to ensure there were no problems for our customers; they underwent rigorous testing with the new banknotes before being rolled out across our entire gaming machine estate.

We are now preparing for the introduction of the new £10 note in September, and have already converted two thirds of our note acceptors in readiness. We remain committed to our promise to our customers that all Dransfields gaming machines will accept new banknotes from day one of their introduction.

The new banknotes are printed on polymer, a thin and flexible plastic material which is cleaner, more secure and more durable than paper notes. After the £10 note, the next new note to be introduced will be the £20, sometime in 2019.

Preparing for the new £1 coin, which was introduced in March has been more of a challenge. As the primary coin used in our machines, the change meant we needed to upgrade coin acceptors in all the types of equipment Dransfields operates; not only all our gaming machines but also everything from pool tables, quiz machines and kiddie rides to jukeboxes, cranes and vending machines.

With no help from the Government, the cost of implementing the new £1 coin across our estate has been borne entirely by Dransfields.

So far we’ve converted over 95% of our machines to accept the new coin and we’re working hard to upgrade the rest as quickly as possible, demonstrating our commitment to providing top quality service to all our customers.

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