The priority we place on service clearly marks us out from our competitors and minimises costly machine downtime.
As soon as we receive a service call, it is tracked using TechCall, part of our OneOS machine management platform, Dransfields’ bespoke, state-of-the-art system. TechCall provides your local engineer with all the information they need to deliver a speedy service, wherever you are, whatever the issue.
Any calls received up to 9pm are dealt with the same day and we deliver service every day of the year except Christmas Day.
Every Dransfields customer is allocated a local engineer who lives in the area, ensuring that they can build great customer relationships.
While your Dransfields local engineer is on site, all machines are checked to ensure that they are in full working order, providing optimum customer satisfaction and maximum earning potential.
We are committed to providing you with complete customer satisfaction.
