Whilst your local Dransfields engineer is only ever a phone call away, here are some simple checks you can do that may get your machine back up and running even quicker!
Machine not powering up?
Try a different mains lead if you have one
Try plugging into a different wall socket
Some machines have an on/off switch located near the power cord, make sure this is switched on
Alarm sounding?
Check that all doors are closed and locked
Turn the power off for 30 seconds then switch back on, the machine may simply then reset
If it doesn’t reset, make a note of the alarm code and ring us for service
Not accepting Notes?
Check the machine hopper float level; if it has fallen below £100 then the Note Acceptor will have cut out. Simply refill the hopper to the required level and the Note Acceptor should start working again
If the hopper float is not low then try switching the machine off for 30 seconds and see whether a reset will clear the problem
Jukebox problems?
It is important that the music content updates are correctly applied to the digital jukeboxes otherwise performance may be affected. If this happens, simply call us for service
Always check that the volume controls and amps are set at the optimum level
Ensure that microphones are disconnected when not in use
Occasionally a digital jukebox may need a reset, if it 'freezes' try switching it off for 30 seconds then try it again
Here to help
You can resolve many minor machine issues by following our technical tips.
However, for customers who are having machine problems that cannot be resolved with our technical tips, we are only a telephone call away, just call us for service on 0345 226 0002.
